Outstanding claims or not repaying receptive facilities is one of the problems bank system encounters with and is looking for a way to prevent and tackle with. The current study aims to identify and order the influential factors on outstanding claims in banks by using Analytic Hierarchal Process (AHP) and to find ways to prevent and tackle with. 15 peripheral factors have been classified in 3 factors of outer-organization, inner-organization and applicants' abilities and capacities. They have been ordered by Analytic Hierarchal Process (AHP) and the software Expert Choice. The research findings show that the factor of outer-organization (country level) with the relative weight of 0.487, the factor of inner-organization (bank network) with the relative weight of (0.356, and the factor of applicants' abilities and capacities with relative weight of 0.157 are respectively the most and the least important factors in bank outstanding claims.